Customer Service Welcome to the Harvest Glow customer service page. Customers are our most important asset. Please review the following information which may immediately answer any questions you may have. If it doesn't, please contact us directly.
Contact Us
ContactUs
Frequently Asked Questions
FAQ
Safety and Care
Safety Issues
Candle Care and Burn Times
Sales Tax
We are required by law to collect sales tax for all sales to Missouri residents. If you are purchasing from Missouri, you will see Sales Tax added to your order.
Payment Options
Harvest Glow, LLC accepts the following forms of payment; Mastercard, Visa, money orders, and checks. Please allow 4 or 5 business days for check to clear. For money order or check orders we are not able to ship product until payment is received.
Shipping Information
Shipping Options
We offer USPS Parcel Post, USPS Priority Mail, and UPS. We use a shipping calculator software to arrive at our shipping fees and we do not charge handling fees. We also offer USPS Flat Rate shipping and when USPS shipping is selected we will use Flat Rate if it is less expensive for you. This adjustment will show up in your total once we process your payment.
Damaged Merchandise and Insurance
We take great care in packaging your orders. However, damage due to shipping is out of our control. UPS shipping includes insurance. USPS shipping insurance is optional. Please notify us if you would like insurance included in your order by placing a comment in the comment box of the shopping cart. Below is a chart showing the cost of insurance in reference to your order total. We will manually add the insurance fee before we process your order - it will not show up in the shopping cart. If you receive a damaged package please keep it; the shipping carrier will want to see it. Contact us immediately via email and include your order number and list items damaged. We will then take the necessary procedures to exchange your product. If you have not received your merchandise within 5 days of scheduled shipment please notify us via email. Please include your order number.
| Insurance Fee |
Order Total |
| $1.65 |
$0.01 to $50.00 |
| $2.05 |
$50.01 to $100.00 |
| $2.45 |
$100.01 to $200.00 |
| $4.60 |
$200.01 to $300.00 |
| $5.50 |
$300.01 to $400.00 |
| $6.40 |
$400.01 to $500.00 | Return Policy
We are dedicated to providing you with a high quality accurately formulated soy candle. We guarantee that our candles are made from pure soy wax, premium fragrances and dyes. If for any reason you are not satisfied with your purchase please contact us. We will do what we can to make it right. You may return an item within 7 days of purchase for a refund or exchange of same product. For candle returns, we request no more than 25% of the product is used.
Contact us first. We will not accept returns unless you have contacted us first to receive a confirmation number. Once you have your confirmation number, send your invoice and the product in the original packaging to:
Harvest Glow, LLC
Attn: Returns Confirmation #
Po Box 64
Mapaville MO 63065
We are unable to refund shipping charges, but will not charge additional shipping on replacement item. Your credit card will be credited the refund amount once we have received the return and authorized it. Please allow up to 6 weeks for the refund to post.International Orders
At this time we are unable to offer shipping outside of the United States or Canada. If you are interested in purchasing our products and are outside of these regions please contact us.
Privacy
Harvest Glow, LLC is committed to honoring and protecting your privacy while at the same time providing you with a first rate online shopping experience. As an important part of respecting your privacy, we believe that you have a right to know what information is used, and what security measures are taken to protect your information on our site. We DO NOT sell your contact information. We provide a secure server certificate on our website and offer a secure shopping cart via Mal's Ecommerce. The information you fill in our shopping cart and contact information is only used to fill your order or answer your request. Should you decide to have your information "remembered" through the order process - excluding payment details - a "cookie" is created on your compuer to remember your name, address, etc. from you rprevious visit. |
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